Investment holding company providing advisory and management for the financial services, fintech and telecoms sectors
| Date of Incorporation | 8 August 2006 |
| Sector activity | Investment Holding, Advisory (Telecoms, Finance) |
| Business licences | Business Registration Certificate; Certificate of Hong Kong Service Supplier |
| Registered capital | EUR 134,649,445.42 |
| Directors | Ondrej Frydrych, Pavel Rozehnal, Patrick Sauveur Sciarrone, Abraxas Limited |
| Shareholders | Home Credit N.V. (100%) |
The company operates customer care centres, performs security tasks (POS security checks, potential fraud investigations) and assists with mystery shopping, all in relation to operations of Home Credit Consumer Finance Co., Ltd (China)
A total of four customer care centers are located in mainland China.
Number of staff working in customer care centers
Made or answered by staff working in customer care centers
Total floor area of customer care centers
| City | Customer Care Center Name | Area (sq. km) | Number of agent seats | Functions |
|---|---|---|---|---|
| Tianjin | LJZ Wellington | 22.5 | 2300 | Customer Care, Operations |
| Changsha | Butterfly CCC | 20.1 | 4200 | Customer Care, Operations |
| Wuhan | Homecredit Building | 10.6 | 2000 | Customer Care, Operations |
| Nanchong | Jialing Building | 2.4 | 376 | Customer Care, Operations |
Xinchi is founded in Shenzen as Limited Liability Company (LLC), registered in the Shenzhen Market Supervision Administration Bureau. It is regulated by the Shenzhen Economy Trade and Information Commission (“SZ ETIC”) and Shenzhen Market Supervision Administration Bureau (“SZMSAB”)
Handling a wide range of services for Home Credit Consumer Finance Co., Ltd., including telesales, operations calls and collections calls, the Wuhan customer care center boasts 11 square kilometers of floor space and 1,500 seats, hosting 2,000 employees working in shifts to field 190,000 calls per day.
With five customer care centers in mainland China, the company provided consultation on commerce, enterprise management and economic information for individuals and enterprises; marketing; consumption management services; application management and maintenance; IT support, software development and data processing; and related support services.
In June, a new customer care center in Nanchong, Sichuan province was opened, with 300 seats to support its telemarketing business.
Artificial Intelligence becomes fully operational in the company's main Call Center business areas.